This error results from an improperly formatted DU CaseFile ID. The most common issue is a user's email address inadvertantly being saved in the casefile ID field. The errorcan be fixed by updating the DU CaseFile ID field on the "Submit to DO/DU" screen:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article